Customer Care Representative - Bali, Indonesia (Remote)

Join Carelon as a Customer Care Representative in beautiful Bali, Indonesia! We are seeking passionate and customer-focused professionals to deliver exceptional service to our global clientele. This role offers the flexibility of remote work while being based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

At Carelon, we are dedicated to providing top-notch customer service through our Customer Care Representatives. You will be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism. Using tools like Zendesk, Salesforce, and Slack, you will manage customer inquiries, resolve issues, and provide timely updates. This is an excellent opportunity to grow your career in a dynamic and supportive environment.

In this role, you will handle a variety of customer interactions, from initial inquiries to post-purchase support. You will leverage your excellent communication skills to build strong relationships with clients, while also utilizing your problem-solving abilities to address any issues that arise. With Carelon, you will have the chance to make a tangible impact on our clients' experiences, all while enjoying the beautiful surroundings of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints using Zendesk and Salesforce.
• Collaborate with internal teams to ensure seamless customer service.
• Monitor and analyze customer feedback to improve service quality.
• Maintain a high level of professionalism and empathy in all interactions.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to Carelon's policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a similar role.
• Proficient in English, both written and spoken.
• Familiarity with CRM tools like Zendesk and Salesforce.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Passionate about delivering exceptional customer service.

🛠️ Keahlian

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